shipping information

Shipping Methods

We ship all US orders via UPS and offer three shipping options in the 48 contiguous United States (sorry Alaska & Hawaii pay shipping on all orders):
Ground - 5 to 7 business days
2nd day - 2 business days
Next day - Next business day


Please note this time is the actual UPS shipping time, not how long it may take for your order to be ready to ship. Once your order is ready to ship, the shipping time reflects the transportation time it will take for your bag to get to you from us. Retail Customer Return & Exchange Policy We at CHîa New York want you to be completely satisfied with your purchase.

If you are not satisfied for any reason, you may contact CHîa New York to apply for a return or exchange of the unused item, in its original condition, with its original packaging, and proof of purchase, within 14 days of your purchase.